Shipping Policy
This Shipping Policy explains how orders placed through www.tstsyslab.com are processed and delivered.
Orders are dispatched from Hong Kong.
1. Where We Ship
We offer shipping to destinations worldwide where the store accepts delivery, except for the following destinations, which are currently excluded under our store shipping rules:
- Afghanistan
- Belarus
- Burundi
- Cuba
- Iran
- Iraq
- Libya
- Myanmar
- North Korea
- Russia
- Somalia
- South Sudan
- Sudan
- Syria
- Ukraine
- Venezuela
- Yemen
This list describes the store’s current delivery restrictions. Availability may also be affected by applicable law or practical delivery limitations.
2. Free Shipping
Retail orders placed through the website checkout and accepted for delivery to an eligible destination receive free shipping from the store.
Free shipping applies to the store’s shipping charge only.
It does not mean that import duties, import taxes, customs charges, or other destination-related government charges are waived.
3. Order Processing Time
Our target is to dispatch an order within 48 hours after successful payment.
This is a processing target rather than a guaranteed deadline in every circumstance.
Order processing is separate from the estimated transit time described below.
4. Estimated Transit Time
After an order has been dispatched, our delivery target is arrival within approximately 14 days.
This is an estimated transit period and not a guarantee that every shipment will arrive within 14 days.
The estimated period begins after dispatch. It should not be read as a promise that an order will arrive within 14 days from the date on which the order was originally placed.
5. Possible Delivery Delays
Delivery estimates may be affected by circumstances such as:
- customs inspection or clearance;
- incorrect, incomplete, or inaccessible delivery information;
- destination-specific import procedures;
- transportation disruption;
- severe weather;
- local delivery disruption; or
- other events affecting the delivery network.
If you believe there is a delivery problem, contact Support@tstsyslab.com.
6. Delivery Address
You are responsible for entering an accurate and complete delivery address during checkout.
If you need to request an address change after placing an order, contact Support@tstsyslab.com as soon as possible.
Whether an address can be changed depends on the stage of order processing and dispatch. We cannot guarantee that a change will be possible after processing has advanced.
7. Import Duties, Taxes, and Customs Charges
Depending on the destination, an order may be subject to import duties, import taxes, customs charges, or other destination-related charges.
Where applicable law places those charges on the customer, the customer is responsible for them.
Free shipping does not include or waive such charges.
Nothing in this policy transfers to the customer any tax, charge, customs obligation, or other responsibility that applicable law requires LIMESTONE (HK) LIMITED to bear.
We do not state a fixed amount for destination import charges because they may vary according to the destination, applicable rules, and the order.
8. Customs Information
Customers are responsible for providing information reasonably required from them for lawful destination customs procedures.
Customs inspection or clearance may extend the estimated delivery period.
We cannot guarantee the time taken by a destination authority to complete its procedures.
9. Delivery Problems
Contact Support@tstsyslab.com if:
- you need to request a delivery-address change;
- an order appears substantially delayed;
- an order appears lost;
- a parcel arrives damaged;
- a product has leaked during delivery; or
- another delivery problem has occurred.
We will review the circumstances and address the issue in accordance with the order information, this policy, our Refund and Returns policy, and applicable law.
Dispatch of a parcel does not remove any responsibility that applicable law places on LIMESTONE (HK) LIMITED.
10. Order and Delivery Information
Information about an order or delivery should be checked using the functions actually available on www.tstsyslab.com or by contacting Support@tstsyslab.com.
This policy does not promise that any particular type of automated order or delivery message will be issued.
11. Contact
For shipping and delivery questions, contact:
LIMESTONE (HK) LIMITED
ROOM D5, 5/F, KING YIP FACTORY BUILDING, 59 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG
Email: Support@tstsyslab.com
Separately Quoted Wholesale Orders
The shipping charges and time estimates in this policy apply to retail orders placed through the website checkout. For separately quoted wholesale orders, any different shipping charges, dispatch estimates or delivery arrangements will be stated and agreed before the order is placed. If no different arrangements are agreed, the published policy applies. Destination restrictions and applicable import-charge rules continue to apply.
