FAQs
How can we help?
Find answers to common questions about our products, pack sizes, payments, shipping, and returns. Need more help? Contact us at Support@tstsyslab.com.
What does one unit include?
The contents depend on the product. One unit may be a bottle, a box of patches, a multi-item pack or a set. Please check the product description for the exact contents and size. Ordering a quantity of two means two of the sales units described on that page.
How do I use my product?
Follow the directions and precautions on the product packaging and product page. Use the product only as directed, and discontinue use if irritation occurs.
Where do you ship from?
All orders are dispatched from Hong Kong.
Do you ship internationally?
We offer international shipping to eligible destinations. We currently do not ship to Burundi, Cuba, North Korea, Sudan, Afghanistan, Belarus, Libya, Myanmar, South Sudan, Iraq, Somalia, Syria, Ukraine, Venezuela, Yemen, Iran, or Russia.
Please contact Support@tstsyslab.com if you are unsure whether we can deliver to your address.
How much does shipping cost?
Shipping is free for retail orders placed through the website checkout to eligible destinations. Import duties, taxes and customs-related charges are separate. For separately quoted wholesale orders, any different shipping charges or arrangements will be stated and agreed before you place the order. If no different arrangements are agreed, our published Shipping Policy applies.
When will my order be dispatched?
For retail orders placed through the website checkout, we aim to dispatch within 48 hours of successful payment. For separately quoted wholesale orders, any different dispatch estimate will be stated and agreed before ordering. If no different arrangements are agreed, the published Shipping Policy applies. Contact Support@tstsyslab.com with your order number for assistance.
How long will delivery take?
For retail orders, delivery is estimated at approximately 14 days after dispatch, separate from processing time. Customs checks, transport disruptions or address issues may cause delays. For separately quoted wholesale orders, any different delivery arrangements will be stated and agreed before ordering. If no different arrangements are agreed, our published Shipping Policy applies.
How can I check my order’s status?
Contact Support@tstsyslab.com with your order number for assistance. If tracking information is available for your shipment, our team can help you locate it.
Do you accept wholesale enquiries?
Yes. Please use our Contact Us form and include the products or SKUs, quantities, delivery country and postal code required. We will confirm availability, pricing and delivery details before you place an order. Sending an enquiry does not place an order or subscribe you to marketing emails.
